Returns Policy
A non-return consent form must be signed for all special order products before we can process these orders.
These special order products must be inspected on delivery. We cannot accept returns for damaged products unless we are made aware at the point of delivery.
For non-special order products, damage must be reported within 7 working days of delivery and before installation. Any issues reported after this point will only be collected if a manufacturer has authorised an uplift.
All requests for collections must be submitted to Waterline Customer Support. They can be contacted via:
- live chat on the order portal
- e-mail at
- telephone at +44 (0) 3330 149 149 .
Restocking Policy
Order Confirmations are issued for all orders, and must be checked carefully with regard to product codes and pricing.
Goods wrongly ordered or surplus to requirements must be in the original packaging and re-taped to the standard of delivery, failure of this will result in non-collection/non-credit. These must also be reported within 30 calendar days of the original delivery date, and will be subject to a handling charge
No returns will be accepted for Special order non stock items.
All requests for collections must be submitted to Waterline Customer Support. They can be contacted via:
- live chat on the order portal
- e-mail at
- telephone at +44 (0) 3330 149 149 .
Full details of our terms and conditions can be found in your trading agreement.