Like Waterline, Kitchen Culture in Kent is a family business at heart, offering a complete design and installation service.
The team has built a name for premium quality products and excellent customer service and it all began as a shared dream between Tracey Bond and her father in 2013. With years of industry experience behind them, they envisioned a company that offered a complete, stress-free renovation experience under one roof.
In 2017, Tracey’s father retired, and Matthew, her husband, joined the team. Together, they’ve continued to build on the foundation of quality, innovation, and customer care that Kitchen Culture Kent stands for.
"We’ve been selling Crown Kitchens as Kitchen Culture since forming 11 years ago, but our loyalty to the brand goes back to when my dad first started in the kitchen industry, 42 years ago." This enduring relationship with Crown Kitchens highlights its commitment to quality and heritage.
“For us, the greatest asset of Waterline is its people,” Tracey explains. They’re friendly, helpful, and we feel they’re like an extended part of our team, offering support throughout the customer journey. Our team has built strong relationships with their drivers, and our representative, John, is always a pleasure to work with, readily addressing any issues that arise.
“Every person we interact with at Waterline, from all departments, helps make our job easier and more efficient.
“Waterline’s dedication to swift and effective problem resolution ensures we are never left without support. This reliability is crucial for maintaining the high standards we promise our clients. The convenience of receiving a comprehensive range of products in one delivery is another significant advantage, streamlining our processes and allowing us to focus on what we do best - creating beautiful, functional spaces.
“Crown is a well-known brand that carries a certain prestige, and as the local Crown dealer, we strive to uphold that reputation. The exceptional service provided by Crown and Waterline ensures that we meet these high standards. Their commitment to quality and reliability mirrors our own, enabling us to consistently deliver outstanding results to our clients.
“At Kitchen Culture, we blend traditional craftsmanship with modern innovation. Our family-run ethos, combined with our partnerships with top-tier suppliers like Crown and Waterline, allows us to offer a seamless, personalised experience.”
